We value our customers and take great pride in providing exceptional customer support and service. BioMedix Customer Support is pleased to assist you and is available Monday through Friday from 8:00 am to 6:00 pm (Central Time), excluding holidays.
To contact our Customer Support:
Customer Service Statement
Questions or concerns regarding orders can be directed to our Customer Service Department at (888-889-8997) between 8:00 am and 6:00 pm (CT) Monday through Friday, excluding holidays. Damaged shipments should be noted at the time of delivery and reported to BioMedix®'s Customer Service Department within 24 hours of receipt. Order discrepancies (incorrect or missing items, shortages) must be reported to the Customer Service Department within 72 hours of receipt of order. BioMedix is not responsible for replacing shipments damaged in transit if original packaging is discarded prior to claim inspection.
BioMedix is located in Minnesota’s Medical Alley. We are 20 minutes from the Minneapolis/St. Paul International Airport.
View a map of the area.
178 East Ninth Street
St. Paul, MN 55101
Toll Free: 877-854-0012
Customer Service: 888-889-8997
Where to Purchase
Please contact BioMedix Corporate Sales for PADnet™ Disease Management System 2.0, PADnet, TRAKnet PM - DPM Edition, TRAKnet Lab and TRAKnet Outcomes software.
178 East Ninth Street
St. Paul, MN 55101
Occasionally an item may be out of stock due to unexpected demand. You will be notified if an item is unavailable at the time the order is placed; all available items will ship within 72 hours of the order.
Method of Payment
For your convenience, we accept the following methods of payment: Visa, American Express, MasterCard, cashiers check, certified check, money order or wire transfer to our account. Personal checks are accepted but may be held for up to 10 days for processing. All checks returned due to insufficient funds will be assessed a $25.00 returned check fee.
For customers wishing to purchase equipment through a leasing program, BioMedix can offer assistance in obtaining a lease through a major leasing company. The final lease agreement from the major leasing company should be read carefully and understood completely before acquiring equipment under a leasing program. We would like to remind our customers that leases are between the purchaser and the lease company, not BioMedix. Lease company guidelines contrary to BioMedix policies and procedures will not be honored by BioMedix.
For product warranty, please see original purchase agreement terms and conditions.
In-Warranty Service: All freight charges incurred in shipping the product to BioMedix for in-warranty service work are to be paid by BioMedix. Return freight charges for in-warranty service work are to be paid by BioMedix and returned to customer via the same method product was received.
Non-Warranty Service: In the event that any product sent to BioMedix for repair is found to be operational within the herein described specifications, then customer shall pay to BioMedix $100.00 per Device as an inspection and testing fee payable immediately upon invoicing. All non-warranty servicing to the Products performed by BioMedix, at the request of customer shall be billed to customer at BioMedix standard hourly rates and charges in effect at the time such servicing is performed along with any freight charges incurred in returning the product to customer.
Sales Tax & Pricing Statement
BioMedix will collect sales tax for customers in applicable states. If a tax liability is incurred from another state or taxing authority due to a BioMedix purchase, it is the customer’s responsibility to remit to the proper taxing authority.
BioMedix reserves the right to adjust pricing on any product without notice.
Shipping & Handling, & Delivery
Shipping and Handling
Domestic - FOB BioMedix, St. Paul, MN. Freight prepay and charged back at standard rate.
Standard Delivery Terms - within 45 days of order acceptance.
This website may provide links or references to other sites but the owners of this site have no responsibility for the content of such other sites and shall not be liable for any misbranding or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this website. The trademarks, service marks, trade names, and products in this website are protected in the United States. No use of any of these may be made without the prior, written authorization of the owners of this site, except to identify the products or services of the company.
The advice given herein is for a general audience, and may not be applicable to any given individual. Please be advised that some of the photographs on this website are of actual clients and non-client models. Despite these results individual results for any given patient cannot be guaranteed, nor can they be predicted with absolute accuracy. Results may vary.
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